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FAQ


I never received my order.
Please contact us at info@qrapha.com for all order questions.

My order was damaged.
Please contact us at info@qrapha.com and we’ll help resolve your issue.

What is your return policy?
We do not accept returns on any of our products.  If your order arrives damaged or if you received the wrong item, please contact us at info@qrapha.com and we'll make things right.

Are Q-Rapha products made in the USA?
Yes.  Q-Rapha manufacturing facility is located in Fredericksburg, Virginia.

Are Q-Rapha products processed in a manufacturing facility where they process nuts (peanuts, etc)?
No.

Are Q-Rapha products vegan/vegetarian?
Yes. Q-Rapha products are vegan/vegetarian.

Are Q-Rapha products Kosher?
No, Q-Rapha products are not certified Kosher.

Are Q-Rapha products Gluten-Free?
Q-Rapha products do not contain wheat or any gluten-containing ingredients.

Do Q-Rapha products need to be refrigerated after opening?
Q-Rapha Ganjang does not need to be refrigerated and is shelf-stable.
Q-Rapha Doenjang and Gochujang products need to be refrigerated after opening.  Refrigeration is also recommended for long term storage on unopened products.